We take immense pride in our artisanal craftsmanship and quality control. If your size doesn’t fit as expected or you experience any issue with your parcel, our transparent 7-Day Exchange & Resolution Policy is here to help.
1. 7-Day Size & Style Exchange
- You may request a size exchange, style exchange, or store credit note within 7 days of delivery.
- Items must be unused, unwashed, unaltered, free of perfume or makeup marks, and returned in original packaging with all Nawabzadi hang-tags intact.
- We arrange doorstep reverse pick-up across most Indian pincodes. One complimentary size exchange is provided per order.
2. Damaged, Defective or Incorrect Items (Full Refund / Replacement)
- In the rare event that you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery at nawabzaditheethniccouture@gmail.com.
- Mandatory Unboxing Video: In line with industry standards, please record a continuous, unedited 360° unboxing video showing the sealed outer package label and the garment upon opening.
- Once verified, we will offer an immediate free replacement or a 100% refund to your original payment method within 5–7 business days.
3. Items Not Eligible for Return or Exchange
- Unstitched suit fabric sets once cut or stitched.
- Custom-tailored or altered garments made to personal measurements.
- Clearance / Final Sale items marked as non-returnable on the product page.
4. Order Cancellations
Orders may be cancelled within 24 hours of placement (or before dispatch, whichever is earlier) by contacting our customer care team. Prepaid refunds for cancelled orders are processed to the original payment source within 5–7 working days.